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I do my best to treat customers fairly. I understand that sometimes an unexpected situation can crop up and disrupt your plans. If this happens please let me know as soon as possible so that I can try to fill your vacancy from people on the reserve list.
However, because cancellations are difficult to fill nearer to the workshop date, please be aware of the following policy before booking:
I reserve the right to cancel a course if I do not have sufficient bookings. Notification of cancellation will be issued by phone (if you have provided your number) and email at least five full working days (not including Saturday and Sunday) before the course date.
Transfer of course places is at my discretion and is dependent upon availability. If course fees have increased since your original booking, you are responsible for paying any difference.
If I cancel a course you can choose either a full refund or a free transfer of your booking to a later date where there is availability.
* If I manage to fill the place I may refund 90% of the original booking fee.